NEW: All UPS deliveries are now purchased with carbon offsetting. Please see here for more information.
UPS Access Points: Please bear in mind that with the wider coverage of UPS 'Access Points' (parcel collection points in shops and garages across the UK) it has become more common for UPS to deliver to these after a failed delivery attempt, for you to collect from during the opening hours of the collection point. Be aware that sometimes (especially in rural areas) they may only try to deliver to your address once before then delivering to an access point if one is available nearby. Often these locations are shops with late opening which may be more convenient for many people, but if you require that your parcel is always kept with the courier and repeated attempts made to your address only then please be sure to contact us before ordering.
The same-day dispatch cut-off for UPS is usually 12 noon while for Royal Mail it is usually 2pm, Monday to Friday. Same-day dispatch when an order is received before these times is typical (likely) but not guaranteed. Please contact us in advance if your order is urgent and you need to use a timed delivery service, and also if you would like us to arrange Saturday delivery.
Delivery prices are calculated within the online shopping basket and are based on a combination of the total size, weight and value of the items in the order, including some allowance for the mass of packaging. To see which options are available add the items you wish to buy to the basket and press the 'Select Delivery Method' button, then select your shipping country and a list of available delivery options will be shown (be aware that for some order weight/size combinations there may not be an option offered, if this is the case please contact us with your order and delivery address details to arrange a customised solution). We reserve the right to use a different carrier to that requested but only if the alternative method is at least as fast (usually faster) and includes the same insurance cover.
Please pay attention to any status messages on the website which will notify you if there are delays to order processing. When your order is dispatched we will send a notification email, which will include a tracking number if one is available for your selected service.
A list of our UK delivery carriers and options can be found below, or scroll down for international carriers:
|Service name||Delivery guide-time (working days)||Value up to||Tracked|
|Royal Mail 2nd Class||2-4 days||£30||No|
|Royal Mail 2nd Class Recorded||2-4 days||£200||Yes (limited)|
|Royal Mail 1st Class||1-2 days (usually 1 day)||£80||No|
|Royal Mail 1st Class Recorded||1-2 days (usually 1 day)||£200||Yes (limited)|
|Royal Mail Special Delivery 1pm||1 day guaranteed to most areas||£1500||Yes (limited)|
|Hermes 3-5 day Standard||3-5 days||£300||Yes (fully)|
|UPS Next-day Standard||1 day||No limit||Yes (fully)|
|UPS Express AM||1 day guaranteed to most areas||No limit||Yes (fully)|
|UPS UK Remote Areas||1-3 days||No limit||Yes (fully)|
International shipping options:
|Service name||Areas covered||Delivery time (working days)||Value up to||Tracked|
|Royal Mail International Standard||Worldwide||Between 3-12 days depending upon location||£40||No|
|Royal Mail International Track & Sign||Many major countries worldwide||Between 3-12 days depending upon location||£220||Yes (limited)|
|Royal Mail Signed-for||Covers all countries not covered by International Track & Sign||Between 3-12 days depending upon location||£220||Yes (limited)|
|UPS International Standard||All of Europe and most major world countries||Between 2-8 days depending upon location||No limit||Yes (fully)|
|UPS Express Europe||Many West-European countries.||Guaranteed 1 working day after dispatch||No limit||Yes (fully)|
|Hermes International Economy||Most EU Countries||Between 4-10 days depending upon location||£1000||Yes (limited)|
(taken by TNT/DPD/
depending upon availability)
|The option covers many harder-to-reach countries in Europe and some neighbouring Europe||Between 2-8 days depending upon location||No limit||Yes (fully)|
|ParcelForce Euro Priority||Belgium, Denmark, France, Germany, Italy, Netherlands, Austria, Slovenia, Spain, Sweden||Between 2-6 days depending upon location||£1500||Yes (limited)|
In the rare case that a parcel is lost in transit we will work with the delivery company to track it down and if it still cannot be found we will claim for the loss. It is strongly recommended that for higher-value orders you select a method which is fully tracked, such as UPS (Next-day and International) or International Parcel, this will mean you can closely follow any delays and will make it much less likely for the parcel to be lost. Royal Mail International Track & Sign is unfortunately not a fully tracked service, despite the name, and only provides a an approximate indication of major transit events.